Privacy Policy  A-Z Solar Services LLC

Privacy Policy

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Thank you for choosing A-Z Solar Services. We take your privacy seriously and are committed to protecting your Personal Information. Our Policy outlines how we collect, use, and share your information. By using our website, you agree to the terms of our Privacy Policy. If you have any questions or concerns, please do not hesitate to contact us. Our Privacy Office may be contacted by:

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Mailing Address:

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A-Z Solar Services LLC
Attn: Legal - Privacy
1720 Orleans St.
Mandeville, LA 70448
United States

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Email: office@a-zsolar.com

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Phone: 1-985-629-4039 (toll-free)

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Scope

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This "Privacy Policy" describes the privacy practices of A-Z Solar Services LLC and applies to all personal information collected by our organization through its website, www.a-zsolar.com, mobile apps, and other interactions with our services. This includes but is not limited to, information collected through:

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• Our Website and Online Forms

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• Phone Calls, Emails, and Other Communications with Members of Our Team

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• Service Agreements and Contracts

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• Payments

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• Social Media Interactions and Promotional Events

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This Policy does not apply to third-party websites or services that may be linked from our website or are used to provide our services. We encourage you to review the privacy policies of any third-party sites that you visit in conjunction with your Solar System, as these websites and organizations may have different security/privacy practices and policies governing the collection and use of your information. Examples include but are not limited to Enphase.com and its subdomains, Solaredge.com and its subdomains, as well as our servicing system kickserv.com and its subdomains.

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The Scope of This Policy Includes:

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Personal Information Collection:

We collect information you provide directly to us, such as contact details, payment information, and service requests.

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Usage Data Collection:

We automatically collect information about your interaction with our website and services, including analytics and tracking data.

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Data Sharing and Disclosure:

We share your information with third parties under certain circumstances, including with service providers, legal authorities, and in the event of business transactions.

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Data Security Measures:

We implement measures to safeguard your information and ensure its protection against unauthorized access, alteration, or disclosure.

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User Rights and Choices:

You have rights regarding your personal information, including the ability to access, correct, and request deletion of your data. For more information on how to exercise these rights, please contact us.

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Policy Updates:

We may update this policy from time to time. Any material changes that affect the way we process your data will be communicated to you. We review and update this policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

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By engaging with our services, you acknowledge and consent to the collection, use, and sharing of your information as described in this policy. If you have any questions or need further clarification about the scope of this policy, please contact us at office@a-zsolar.com. We may modify this policy at any time and will notify customers of any material changes that would alter the way we process your data.

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Information We Collect

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Personal Information

When you interact with us, we may collect personal information that you voluntarily provide, such as:

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• Contact Information: Name, email address, phone number, and mailing address.

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• Payment Information: Credit card details, billing address, and other financial information necessary for processing payments.

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• Service Requests: Details related to your inquiries or requests for solar services.

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Usage Data

When you visit our website, a third party provider "WIX LLC" may automatically collect information about your use of our website and services, including:

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• Log Data: IP address, browser type, operating system, and access times.

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• Usage Information: Pages visited, links clicked, and interactions with our website and applications.

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• Cookies and Tracking Technologies: Cookies, web beacons, and similar technologies to track and analyze user behavior on our website.

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How We Use Your Information

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Providing and Improving Services

We use your information to:

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• Process transactions and fulfill service requests.

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• Communicate with you regarding your service requests, account status, and other relevant information.

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• Improve our website, services, and customer support based on user feedback and usage patterns.

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Marketing and Promotions

With your consent, we may use your information to:

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• Send promotional materials and offers about our services.

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• Notify you of special events, updates, and news related to our company.

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You may opt out of receiving marketing communications by following the unsubscribe instructions provided in those communications or by contacting us directly.

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Legal Compliance

We may use and disclose your information as required to:

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• Comply with legal obligations, such as responding to subpoenas, court orders, or regulatory inquiries.

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• Protect the rights, property, and safety of A-Z Solar Services, our users, or others.

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• Enforce our terms of service and agreements.

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Data Sharing and Disclosure

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Service Providers

We may share your information with third-party service providers who assist us in operating our website, processing transactions, and providing services. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

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Business Transactions

In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction. We will notify you of any such changes and how they may affect your information.

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Legal Requirements

We may disclose your information to comply with legal requirements, enforce our terms of service, or protect our rights, property, or safety, as well as that of our users or others.

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Data Security Measures

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We implement a variety of security measures to protect your information, including:

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• Technical Safeguards: Encryption, firewalls, and secure servers.

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• Administrative Controls: Restricted access to personal information and training for employees on data protection.

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• Physical Security: Measures to protect physical access to our facilities and systems.

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While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

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User Rights and Choices

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Access and Correction

You have the right to access and correct your personal information. If you believe that the information we hold about you is incorrect or incomplete, please contact us to update or correct it.

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Deletion Requests

You may request the deletion of your personal information under certain circumstances. We will review and respond to such requests in accordance with applicable laws and regulations.

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Opt-Out

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

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Policy Updates

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We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and, if applicable, through other communication channels. We encourage you to review this policy periodically to stay informed about how we protect your information.

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Contact Us

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If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the following information:

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Mailing Address:

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A-Z Solar Services LLC
Attn: Legal - Privacy
1720 Orleans St.
Mandeville, LA 70448
United States

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Email: office@a-zsolar.com

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Phone: 1-985-629-4039 (toll-free)

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Thank you for entrusting A-Z Solar Services with your information. We are committed to safeguarding your privacy and ensuring a secure and trustworthy experience.